Delivery:

* When will my order arrive?

* Who will deliver my package?

* What if my product was damaged?

* Where is my replacement or refund?

* Do you accept international orders?

When will my order arrive?

Most orders will arrive within 7 to 28 business days after your order has been processed.

Please allow 1 to 2 business days to process your order. This allows enough time to process your credit card payment through your financial institution.

Please note: When paying by check, your order may be held for up to 10 business days, so that funds can clear through your financial institution. If your order does not arrive within 30 days, there may be a problem due to inventory backorder or a problem with the mailing address.

Who will deliver my package?

Orders will be delivered via Australia POST. Unfortunately, at this time, we do not accept requests for a specific shipping method.

If your order does not arrive within 30 days, there may be a problem due to inventory backorder or a problem with the mailing address.

What if my product was damaged?

Please dispose of the damaged product and contact our customer service representatives at 1800-987-567. We will ship a replacement order out to you as soon as possible.

Where is my replacement or refund?

Requests for replacements or refunds will be processed promptly upon receipt of your returned package. Allow 7 - 28 days (not including delivery time for mail refunds) from when we accept your returned Product for the processing of your credit. Please keep in mind the customer's bank has to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the customer's bank posts our refund.

Note: If you should receive the original order in the meantime, please let us know, and kindly return the extra shipment to our warehouse. We thank you for your cooperation and patience.

Do you accept international orders?

At this time, we do ship products to South East Asia and New Zealand. Please visit our Web site for updated information. Thank you for your interest in Youthceutics.